Depending on your selected plan, our AI bot offers seamless omnichannel integration across Telegram and WhatsApp. By capturing the user’s email, the bot can maintain continuity across platforms; for example, a conversation initiated on your website or WhatsApp can be seamlessly continued on Telegram. The AI possesses full access to the conversation history across all three platforms (Website, WhatsApp, and Telegram), ensuring a unified user experience.
While maintaining conversation history is vital for continuity, the standard plan includes storage for up to 100 conversations. Should your business require extended storage capacity for a higher volume of client interactions, you may request an upgrade through our technical support ticketing system.
Users can upload images or screenshots directly to the AI. This feature allows customers to communicate their needs and intentions more effectively and intuitively. This advanced visual recognition capability is a unique feature not found in any comparable assistant.
The ability to send voice notes (up to 30 seconds) provides a more engaging and user-friendly experience. This feature allows for natural, hands-free communication and, we emphasize, is a market-leading capability unavailable in similar AI services.
The ultimate goal of our AI is conversion. Through sophisticated conversational flows, the bot subtly guides users toward purchasing products or services. This “art of sales” is a core strength of the Sorna IT AI engine.
To effectively guide customers, the bot must have a complete understanding of your entire digital ecosystem. Our system performs weekly comprehensive scans of your website, ensuring the AI stays fully updated with your latest content, links, and product offerings.
By granting the bot access to your contracts and sales history, the AI can distinguish between new and returning customers. This allows the system to provide highly personalized, accurate, and context-aware guidance based on a customer’s specific purchase history and existing agreements.
Advanced Reinforcement Learning & Compliance:
Our primary development objective was to ensure that the AI remains highly disciplined and strictly adheres to your brand guidelines. Through rigorous training, we have minimized “hallucinations” (irrelevant or incorrect responses), ensuring the bot provides precise, focused, and professional answers at all times.
Answer: No, there are no hidden fees.
All Sorena-IT plans come with completely fixed and transparent pricing. You only pay the monthly or yearly fee you see. There are no surprise charges such as per-message, per-conversation, or per-active-contact fees. Everything is included in your plan.
Answer: The AI saves up to 100 previous chats per plan. This conversation history is stored for 1 year, allowing the assistant to maintain context and provide personalized responses over time.
Answer: Yes. Depending on your selected plan, the AI offers seamless omnichannel integration. Conversations started on your website or WhatsApp can continue on Telegram (and vice versa), with full access to the complete conversation history across all connected platforms for a unified customer experience.
Answer: Response time is very fast and usually ranges between 200 milliseconds to 1 second, depending on network traffic and server load. The AI is designed for real-time, natural conversations.
Answer: It’s simple. You need a WhatsApp Business account. We will provide you with a QR code. Once you scan it with your WhatsApp Business app, the AI will be connected and ready to handle customer inquiries automatically.
Answer: Yes. The AI can provide contact information, direct links, or transfer the conversation to your admin/team. This behavior is fully customizable through training. You decide the exact conditions for handover (e.g., complex requests, high-value customers, etc.). Detailed training tutorials are available on our YouTube channel.
Answer: “100% Trainable” means you have full control over the AI’s behavior, tone of voice, product knowledge, and sales strategy. Through our advanced reinforcement learning system, you can train the bot to strictly follow your brand guidelines, minimizing hallucinations and ensuring professional, accurate, and on-brand responses at all times.
Yes. Users can upload images or screenshots directly in the chat. The AI has advanced visual recognition capabilities and can understand customer needs more effectively through visuals — a powerful feature not commonly found in other AI assistants.
Yes. Customers can send voice notes (up to 30 seconds). This creates a more natural and engaging, hands-free experience for users.
The AI is specifically designed to guide customers toward conversion. Using sophisticated conversational flows and the “Art of Sales,” it subtly leads users to purchase your products or services. It can also scan your entire website weekly to stay updated with the latest content, products, and offers.
Answer: Yes. By granting access to your contracts and sales history, the AI can distinguish between new and returning customers and provide highly personalized recommendations based on their previous purchases and agreements.
Answer: We offer four flexible plans:
Web + Telegram + WhatsApp: $650/month or $6,500/year
Web + WhatsApp: $600/month or $6,000/year
Web + Telegram: $550/month or $5,500/year
Website Chat Only: $450/month or $4,500/year
All plans include core features such as saving 100 chats, image support, voice messages, website scanning, contract access, and full trainability.
Answer: Yes! You receive 2 months free when you choose the yearly plan (equivalent to a significant discount).
Answer: The AI can be deployed on your Website, Telegram, and WhatsApp (depending on the plan you choose).